REFUND POLICY

We have a 2-day return policy, which means you have 2-days after receiving your item to request a return.

Exchanges and Returns Policy – For exchanges or returns to be considered, your item must maintain its original condition, remain unused, and be in its original packaging. Please ensure that you provide the invoice during the return pickup process. Products that have been used are not eligible for exchange or return.

Exchanges or returns are permissible under the following circumstances:

• Returns – You may return most unused items within 48-Hours of delivery. Items must be in original packaging, unused, and in resellable condition.
• Non-Returnable Items – Customized or made-to-order items, clearance or final-sale items, and used or damaged items (unless damaged during shipping).
• Refunds – Refunds will be issued to the original payment method within 2-4 business days after inspection. Shipping fees are non-refundable unless the return is due to our error or a damaged product.
• Return Shipping – Return shipping is customer’s responsibility unless the item is defective or incorrect. Prepaid return labels can be provided upon request.
• Note – No items would be returned or refunded if they are bought in sale period or belongs to gifting category.

If your return meets the criteria, we will arrange for the item to be picked up from the same address. You will receive notification regarding the expected pick-up date.

Exchange Policy – The replacement product will be delivered to you within 3-5 days after the return pick-up is completed.

If there are any discrepancies related to the delivery, kindly contact us within 48 hours after the order has been marked as delivered.

Damaged/Defective Products Policy –

• Report damage within 48 hours of delivery with photos & videos of the item and packaging.
• We’ll offer a replacement or refund based on inspection.

Cancellation Policy – We will consider a request for order cancellation only if the product has not yet been shipped. Should your cancellation request be accepted, you will receive a refund for the entire amount. Home Freak reserves the right to cancel or reject any order for various reasons, such as stock unavailability, pricing or informational errors, or issues identified with the customer’s personal or financial details.

Refunds – Upon receiving the parcel, kindly record a video while opening it, showing the package label and contents clearly. This will help ensure smooth processing in case of missing products.

Need help? – Contact Us for questions related to refunds and returns.