At HOME FREAK, we strive to deliver premium home décor products with the highest quality standards. To ensure a smooth and transparent experience for both customers and our operations, please review our Return, Refund, Exchange, and Cancellation policies carefully.

Return Window:
We offer a 2-day (48 hours) return window from the date of delivery.
Return requests raised after 48 hours of delivery will not be accepted.

Eligibility for Returns & Exchanges:
To be eligible for a return or exchange:

• The product must be unused, and in original condition.
• Must be returned in original packaging, including box, tags, accessories, and inserts.
• The original invoice must be provided at the time of return pickup.
• Products showing signs of use, damage after delivery, or missing components will be rejected.

Non-Returnable & Non-Refundable Items:
The following items are not eligible for return, exchange, or refund:

• Customized or made-to-order products.
• Used or damaged products (except manufacturing or transit damage)

Delivery Refusal & RTO Charges:
If an order is refused, unaccepted, or returned without a valid reason at the time of delivery, a ₹80 RTO & logistics fee will be deducted from the refundable amount.

Customers with repeated RTOs or return abuse may be restricted to order or face return limitations.

Mandatory Unboxing Video (Very Important):
For any claim related to damaged, missing, or incorrect items, an unboxing video is mandatory.

Video Requirements:

• Recording must start before opening the parcel.
• Show all sides of the package.
• Ensure seals, tapes, shipping label, and packaging are clearly visible.
• The video must be continuous and unedited.

❗Claims without a proper unboxing video will not be considered.

Damaged or Defective Products:
If you receive a damaged or defective product:

• Report the issue within 48 hours of delivery.
• Share clear photos and an unboxing video of the product and packaging.
• Based on inspection, we will offer a replacement or refund.
• If no unboxing video is provided, the claim will be rejected.

Return Pickup & Packaging Responsibility:

• Approved returns will be picked up from the original delivery address.
• The product must be securely packed in original packaging.
• Damage caused due to improper packing during return pickup will be the customer’s responsibility.
• Returns failing quality inspection may receive a partial refund or no refund.

Exchange Policy:

• Exchange requests are subject to product availability.
• Replacement products are shipped within 3–5 business days after successful return pickup and inspection.

Refund Policy:

• Refunds are processed within 2–4 business days after quality inspection.
• Refunds are issued to the original payment method.
• Shipping charges are non-refundable, except in cases of incorrect or defective items shipped by us.

Cancellation Policy:

• Orders can be cancelled only before shipment.
• Once shipped, cancellations are not allowed.
• HOME FREAK reserves the right to cancel any order due to:
  • Stock unavailability.
  • Pricing or listing errors.
  • Suspicious or incorrect customer information.
  • Payment-related issues.

Approved cancellations will receive a full refund.

Discrepancies & Support:

If there are any delivery-related discrepancies, customers must contact us within 48 hours of the order being marked as delivered.

Final Decision Rights:

HOME FREAK reserves the right to approve or reject any return, exchange, or refund request after internal verification and quality checks.

📌  By placing an order with HOME FREAK, you agree to all the above policies.

Need help? – Contact Us for questions related to refunds and returns.